Membership Care Lead

Who we are

This is a once in a lifetime opportunity to be involved in a new age start up. We're the world's first no-dig allotment business, providing people with a space to grow nutritious food, connect with others in their local community, and benefit from the wellbeing boost of spending time in nature.

Job bio

As Membership Care Lead at Roots Allotments, you'll be at the heart of our HQ team, engaging with members, handling queries, problem solving and driving membership conversions. This role is all about building strong relationships over the phone, ensuring members feel supported, and encouraging them to make the most of their membership. If you're naturally chatty, confident, and love turning conversations into connections, this role is for you!

Vibes we like

• Confident conversationalist – loves talking to people and keeping the energy high
• Sales-minded and persuasive – comfortable guiding people towards decisions
• Friendly, understanding, and patient – makes every member feel valued
• Self-starter with initiative – thrives in a fast-paced environment
• Organised and adaptable – able to manage multiple conversations and tasks

About You

• You're super comfortable on the phone and can engage in natural, friendly conversations
• You have a background in sales, customer service, or membership support
• You can handle objections and turn inquiries into conversions
• You bring a positive and energetic attitude to every call
• You love working in a collaborative and supportive team

Working hours

• Hybrid role – 3 days in our Bristol HQ office, 2 days at home
• Full-time, 40 hours per week

Benefits

• £30K salary
• Flexible hybrid working (Bristol-based)
• Cycle to work scheme
• Roots branded merchandise
• Your own patch at Roots
• Flexible holiday (up to 35 days). Max 10 days during peak season (April-September). Not more than 1 week at a time
• Training + courses budget
• Share options in Roots growth