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Membership Care Executive

Bristol (Hybrid)
Full-time
£27,000 per annum

We're looking for a Membership Care Executive to join our HQ team and become a friendly voice behind Roots.

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Who we are

Roots Allotments is the world's first no-dig allotment business. We're changing the way people connect with food, nature, and their local community. Our mission is simple: give everyone the space to grow.

The role

We're looking for a Membership Care Executive to join our HQ team and become a friendly voice behind Roots. Reporting to our Membership Care Lead, you'll be the first point of contact for potential and existing members — answering questions, onboarding and converting leads, helping people feel excited, reassured, and well looked after.

From guiding potential members through the sign-up process to supporting current growers with their patch, this is a people-first role. If you're warm, proactive, and love a good chat, we want to hear from you!

What you'll do

  • Be the frontline of our member experience — answering calls, texts, emails, and queries with a friendly, can-do attitude
  • Support the Membership Care Lead in driving sign-ups, managing member communications, and improving our care processes
  • Build relationships with members and help them get the most from their Roots experience
  • Keep accurate records of member feedback and flag trends or issues
  • Take part in team meetings and projects to help improve our service

What we're looking for

  • A confident communicator who thrives on the phone and makes people feel at ease
  • Experience in sales, converting leads, customer service and community engagement
  • A proactive attitude — you're not afraid to take the initiative and ask questions
  • Someone who's positive, organised, and ready to learn
  • A natural team player who's happy to follow direction and also contribute ideas

Vibes we like

  • A great listener who makes every member feel heard
  • Loves chatting and connecting with people
  • Eager to learn and grow within a fast-paced start-up
  • Target-aware, but never pushy
  • Genuinely passionate about helping people and supporting a mission-led company

Perks & benefits

  • £27K salary
  • Hybrid working (3 days in our Bristol HQ, 2 from home)
  • Your own patch at Roots
  • Up to 35 days flexible holiday (with some restrictions in peak season)
  • Cycle to work scheme
  • Roots merch
  • Training & development budget
  • Share options in our growth journey